Product support
Lullaflex mattress warranty.
This limited warranty explains which Lullaflex products are covered, what counts as a qualifying defect, the costs that remain with the customer and how to submit a claim in Singapore.
Last updated 6 August 2026
Coverage periods
Coverage begins on the original purchase date.
Coverage applies to the original purchaser with valid dated proof of purchase. It is non-transferable. A repair or replacement does not extend the original period or create a new warranty.
Full-sized adult, children and toddler mattresses
10-year limited warranty
Cot, baby and playpen mattresses, and mattress toppers
3-year limited warranty
Pillows
No warranty; sales are final
This policy applies to eligible purchases made before or after publication, measured from the product's original purchase date.
What is covered
Verifiable structural and manufacturing defects.
- Material or manufacturing defects that affect normal product use.
- A visible indentation of at least 2.5 cm in the whole mattress core, measured without weight on the mattress.
- Approved repair or replacement with a comparable product, at Lullaflex's discretion. A replacement may not be an exact model or material match.
Prorated remedy
Product charges increase with the product's age.
Year 1: approved repair or replacement has no product charge. Transport remains payable by the customer.
Remaining covered years: the charge is the current list price multiplied by the number of years owned, divided by the applicable warranty length, plus transport.
Example: a 10-year mattress approved during year 5 is charged at 50% of its current list price, plus transport.
Exclusions
What the limited warranty does not cover.
Personal preference for firmness, softness, height or surface feel.
Normal softening, wear and impressions measuring less than 2.5 cm.
Damage, shrinkage, staining or tearing affecting covers, zippers or fabrics.
Minor colour, design or dimensional variation within a tolerance of ±2 cm.
Damage caused by an inadequate, uneven, failing or unsupported foundation.
Stains, liquid damage, odours, bed bugs, mould, mildew or other infestations.
Damage caused by abnormal moisture, heat, direct sunlight, misuse or neglect.
Allergy, medical, pain-relief or other health-related expectations.
Products bought from an unauthorised seller or without valid proof of purchase.
Inspection, transportation, collection, disposal and removal costs.
Customer responsibilities
Support, ventilate and handle the mattress correctly.
- Use a firm, rigid and structurally sound mattress foundation.
- Keep slat gaps at 5 cm or less.
- Use centre support for queen and king sizes.
- Keep the mattress dry, ventilated and away from direct sunlight.
- Lift the mattress when moving it; do not drag or pull it.
Make a claim
Report the defect within 30 days of discovering it.
Email the original dated receipt, your name and address, a clear defect description and photographs. For indentation claims, include a photograph showing the measurement against the unloaded mattress.
Email lullaflex@gmail.comImportant distinction
A warranty is not a sleep trial or comfort guarantee.
This policy covers qualifying defects. It does not promise that a mattress will suit every firmness preference, sleep position, medical condition or bedroom temperature, and it does not create a general return or exchange right.
Lullaflex's liability under this limited warranty will not exceed the original purchase price and excludes incidental or consequential costs to the extent permitted by applicable law.
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